Our full-service model is built for owners who want complete peace of mind. From booking to checkout, we handle every aspect of managing your vacation rental with care, professionalism, and attention to detail. You get the benefits of rental income and five-star reviews, without the day-to-day responsibility.

Whether you're an international investor or a second-home owner who prefers a hands-off approach, our full-service management is designed to protect your asset, delight your guests, and grow your property's long-term performance.

What’s Included:

• Listing Creation & Optimization
  We create and manage your listings across platforms like Airbnb and VRBO, including photography, copywriting, pricing strategy, calendar sync, and review management. We also handle dynamic pricing adjustments, platform promotions, and calendar coordination to avoid double bookings. Our marketing approach is designed to drive visibility, attract the right guests, and maximize occupancy.

• Guest Communication & Booking Management
  We handle all guest inquiries, reservations, confirmations, questions, and post-stay follow-ups. Prompt, friendly communication leads to better reviews and happier guests.

• Housekeeping & Turnovers
  Our experienced cleaning team keeps your property spotless and guest-ready. We schedule and supervise turnovers between stays, restock essentials, and maintain consistency across every visit.

• Maintenance Oversight
  We coordinate routine maintenance and emergency repairs, and oversee long-term improvement projects. With local vendors we know and trust, we act fast and follow up to ensure quality.

• 24/7 Guest Support
  We’re available for guests throughout their stay for anything from local recommendations to emergency lockouts. Our local presence allows us to solve problems quickly and professionally.

• Owner Reporting & Transparency
  You’ll receive detailed monthly reports with income summaries, expenses, occupancy rates, and guest feedback. You’ll also have access to your calendar and performance metrics whenever you need them.

• Concierge-Level Guest Services
  We go beyond the basics by coordinating airport transportation, tour booking, grocery delivery, and other local experiences, all of which help guests feel cared for and lead to higher satisfaction.

Why It Works

With a limited portfolio of homes, we’re able to give each property the attention it deserves. Our team is small, local, and experienced, and we treat every home as if it were our own. We focus on building long-term relationships with both owners and guests, and believe that hospitality should be personal.

Not every owner needs or wants a full-service solution. Our Limited-Service Management option is designed for those who prefer to manage their own listings, set their own rates, and communicate directly with guests, but still want reliable support on the ground in the Playa Flamingo area.

This flexible model is ideal for second-home owners, experienced hosts, or anyone who enjoys the hands-on side of short-term rentals but needs a trusted local partner to handle the day-to-day logistics.

What’s Included:

• Cleaning Coordination
  We manage and schedule cleanings between guest stays using our trusted cleaning team. You provide us with guest arrival/departure dates, and we’ll make sure the home is spotless and ready.

• Local Support & Emergency Response
  If something comes up while you're away, we’re here to help. From troubleshooting maintenance issues to handling lockouts or service needs, we act as your local eyes and ears.

• Restocking Essentials
  We can assist with replenishing basic supplies like toilet paper, paper towels, soap, and other household items to maintain guest-ready standards.

• Onboarding Consultation
  We’ll walk you through best practices for guest check-in, house manuals, supply lists, and quality standards to help your listing succeed.

What You Handle:

You’ll continue to manage your own reservations, guest communication, listing platforms (like Airbnb or VRBO), pricing strategy, and calendar. We stay in the background while giving you the peace of mind that everything on the ground is running smoothly.

Why Owners Love It:

For the active owner, this model offers the best of both worlds. You keep control over your listing and guest relationships, while we make sure the property is well-cared for between stays. It’s also a cost-effective way to get professional support without the full-service price.

For owners who don’t need ongoing management or want to customize their support, we offer a selection of à-la-carte services. These are ideal for second-home owners, frequent visitors, or anyone who occasionally needs trusted local help without a full commitment.

Whether you're preparing for a visit, maintaining your home while away, or just need help with a specific task, we’re here when you need us.

Available Services:

• Bill Pay & Utility Management
  We manage and pay your local utility bills (electricity, water, internet, etc.) to ensure everything stays up and running, even when you’re not in Costa Rica. Great for owners who want to simplify their logistics or avoid international payment issues.

• Vacant Home Inspections
  We conduct regular walk-throughs of your property while it’s unoccupied to check for issues such as leaks, pests, or security concerns. After each visit, we provide a short report and photo documentation. Ideal for seasonal homeowners or snowbirds.

• Maintenance Coordination
  Need to schedule a repair or upgrade? We coordinate trusted vendors, manage appointments, and follow up to ensure the work is done properly. Whether it's a plumbing fix, appliance delivery, or routine servicing, you won’t have to handle it from afar.

• Restocking & Setup Services
  If you’re arriving soon or preparing for guests, we can help stock the fridge, refill household supplies, and make sure the property is guest-ready. We’ll take care of the small details so you or your guests can arrive stress-free.

• Cleaning Services
  Need a one-time cleaning? Hosting a personal group instead of guests? We can schedule a thorough pre-clean and post-visit cleaning to make sure your property stays in top shape.